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Tele-Collection Agent

Date:  Sep 3, 2024
Posting Closure Date:  Oct 28, 2024
Category:  Support Function
Career Level:  Grey Collar
Country/Government: 

Kampala, Uganda

Job Role

Collection Telecaller is responsible for Calling the customer from 0 defaulters to 3 dues default (Bucket). She is responsible for the Daily Calling of 100 customers per day. She will also do a reminder call one day before the due date. She has to achieve 100% collection efficiency, and PAR% should be less than 3%. She is also responsible for giving customer feedback to Operations for any decision of repeat customers.

Job Responsibilities

  • Along with Collection and Operations team, ensure customer query is attended and resolved – Customer Satisfaction is very important
  • Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
  • Daily reporting of Collection feedback to Supervisors and obtaining advise on the challenging cases.
  • Handling police cases over phone
  • Immediate communication to the Superiors in case of any bike stolen, accident, bike at police station and customer absconding and Tracker disconnected
  • Obtaining reports from the central team timely and follow up collections
  • Regular checking of Trackers on their visibility, follow up those tracker disconnected, follow up bikes which is beyond our Geo location etc.

Education

Bachelor Degree

Required Qualifications & Skills

Minimum Experience:

  • Two years of experience as a Telecaller on any loan product
  • Good Experience in handling Police issues, Collection queries, customer care,

 

Job-Specific Skills:

  • Excellent customer service and Communication Skills
  • Strong verbal and written communication – Local Language, Uganda
  • Should have good skills in Microsoft Excel, Word, and Presentation
  • Should have good Customer Service Experience
  • Excellent phone and presentation skills.
  • Should have knowledge on the Terms like Bucket, Overdue, Portfolio at Risk (PAR%), Principle Outstanding (POS), Preclosure, and Collection Efficiency.
  • Experience in handling Non-Starters, Early Defaulters, etc.,
  • Knowledge of SAP is an additional advantage

Hashtags

#LI-DNI 


Job Segment: Accounts Receivable, Collections, ERP, SAP, Finance, Customer Service, Technology

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