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Service Fleet Specialist

Date:  Apr 17, 2024
Posting Closure Date:  Apr 15, 2024
Category:  Engineering
Career Level:  Staff/Individual Contributor
Country/Government: 

Greater Accra, Ghana

Job Role

Handle consumer loans individually or as part of a collections team. Apply appropriate collection methods to retrieve bad debts or to resolve delinquent accounts while assuring legal compliance.

Job Responsibilities

  • Carry out standard customer service activities and handle simple customer inquiries
  • Create positive experiences for clients by interacting courteously with them
  • Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
  • Develop knowledge and understanding of the organisation's policies, procedures, relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities
  • Find the most effective ways to respond to routine functional enquiries
  • Liaise with debtors regarding outstanding debt and agree a deadline for payment
  • Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats
  • Support in using the internal communications system to access specific information on request

Education

Bachelor Degree in Accounting

Required Qualifications & Skills

  • Data Collection and Analysis
  • Verbal Communication
  • Works with guidance (but not constant supervision) to achieve full compliance 
  • Customer-Focused Approach
  • Works under guidance (but not constant supervision) to acquire, organize, protect and process data 
  • Identifies, assesses, prioritizes and manages risks with guidance
  • Effectively using standard office equipment and standard software 
  • Works at an intermediate level to make every customer interaction positive
  •  Apply processes and procedures for processing claims by an intermediary. 
  • Works at an intermediate level to use and apply the claims notification process
  • Works at an intermediate level to use and apply the claims notification process
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Hashtags

#LI-WB1


Job Segment: Compliance, CRM, Law, Claims, Transportation, Legal, Technology, Insurance, Operations

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