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Workshop Team Leader

Date:  Oct 6, 2026
Posting Closure Date:  10/25/2026
Category: 
Career Level: 
Country/Government: 

Giza, Egypt

Summary

Leads a team of technicians on the workshop floor (mechanical, electrical or body & paint), allocating jobs, supporting diagnosis, checking work quality and meeting productivity and turnaround targets.

Tasks

  • Explain technical findings and repair recommendations to service advisors, and to customers when needed.
  • Handle basic workshop-related complaints and escalations, involving the Workshop Manager where needed.
  • Ensure the team follows OEM repair methods, MAG procedures and HSE rules.
  • Support technicians in diagnosing complex faults and agree the repair approach.
  • Allocate job cards to technicians based on skills, workload and promised delivery time, and manage daily workshop flow.
  • Carry out quality checks on completed jobs before handover to inspection, and correct defects.
  • Coordinate special parts orders and parts delays with the Parts team.
  • Follow up on repeat-visit vehicles to prevent comebacks.
  • Develop own technical and leadership skills through OEM and MAG training.
  • Track team productivity, efficiency and first-time-fix rate, and act on gaps.

    • Education

    Technical institute diploma in automotive or mechanics.

    Experience

    5–7 years of technician experience, including 1–2 years leading a team.

    Skill

  • Strengthens Customer Connections
  • Masters Service Conversations
  • Navigates Customer Challenges
  • Action Planning
  • Builds Customer Loyalty
  • Customer-Focused Approach
  • Policy and Regulation
  • Provides Technical Support
  • Review and Reporting
  • Troubleshoots Technical Issues
  • Work Scheduling
  • Maintenance

    • Competencies

    Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.

    Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

    Customer Focus: Building strong customer relationships and delivering customer-centric solutions.

    Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

    Drives Results: Consistently achieving results, even under tough circumstances.

    Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

    Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

    Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.

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