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CRM Operations Senior Specialist

Date:  Feb 2, 2024
Posting Closure Date:  10/31/2023
Category:  Engineering
Career Level:  Staff/Individual Contributor
Country/Government: 

Giza, Egypt

Job Role

Responsible for the individual assistance of customers.

Job Responsibilities

  • Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
  • Calling customers on their spare parts arrival.
  • Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
  • Handling customers external letters and internal letters with spare parts department.
  • Handling the different complaints channels (Call center – Chevrolet Website – Social Media- Individuals).
  • Receiving Customers calls and handling their requests.
  • Tracking Raya Follow up Survey on daily basis and preparing weekly report.
  • Tracking and analyzing CSI reports.

Education

Bachelor Degree

Required Qualifications & Skills

Minimum Qualifications:

  • Good Computer Skills
  • English Language

 

Minimum Experience:

  • 0 – 2 years of experience

 

 

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Job Segment: Call Center, Accounting, CPA, CRM, Customer Service, Finance, Technology, Operations

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