Team Leader

Date: Apr 8, 2024

Posting Closure Date: 5/4/2024

Category: Engineering

Career Level: Staff/Individual Contributor

Country/Government:

Cairo, Egypt

Job Role

As the Service Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.

Job Responsibilities

Respond to personal objectives and use performance management systems to improve personal performance.
Carry out relatively simple testing and quality assurance tasks.
Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
Provide fault isolation and resolution to limit and address issues promptly.
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Provide advanced product/service information and respond to complex customer questions about the product/service.
Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal

Education

Bachelor Degree in Mechanical Engineering or Equivalent is prefrable

Required Qualifications & Skills

Minimum Experience:
Minimum two years of experience.

Job specific Skills:

Excellent technical skills.
In depth knowledge of the products
Excellent communication and negotiations skills.
Leadership skills
Decision making
Problem solving
Team building skills

Hashtags

Job Segment: Manager, Mechanical Engineer, QA, Quality Assurance, Performance Management, Management, Engineering, Technology, Quality, Human Resources

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