Team Leader

Date: Mar 23, 2023

Posting Closure Date: Dec 31 ,2022

Category: Engineering

Career Level:

Country/Government:

ACCRA, ACCRA, Ghana

Job Role

As the Service Team Leader, you will be responsible for overseeing the activities of a team of auto-technicians by allocating workload, tools, floor space and materials to facilitate efficient completion of scheduled repairs and services.

Job Responsibilities

Conduct regular performance reviews, coach, counsel, provide support and necessary tools. Create and ensure implementation of training plans and programs to enable team to accomplish their tasks efficiently.
Cross check the original customer complaint in the pre-order form against the job card labor operation to ensure agreed repairs are all concluded.
Delegate/supervise repair orders to auto technician and allocate job cards to align the jobs to the skill set and efficiency level to achieve the Fixed Right First Time (FRFT) Target.
Discuss repair requirement with service advisor and ensure customer approval and understanding of needed repairs.
Effectively follow up and oversee progress for each job order to meet the agreed deadlines and check parts ordering status on daily basis.
Independently conducting all tests and measurements for trouble-shooting in accordance with the specifications provided by the manufacturer for all vehicles.
Promote safety rules defined for the equipment, instruments and products. Prepare and conduct every vehicle for a final check and further quality control audit.
Team Leader will be closely working with Customers, department manager and service team to ensure high level of customer satisfaction (CSI) and optimum utilization of workshop premises.

Education

Bachelor Degree in Mechanical Engineering or Equivalent is prefrable

Required Qualifications & Skills

Minimum Experience:
Minimum two years of experience.

Job specific Skills:

Excellent technical skills.
In depth knowledge of the products
Excellent communication and negotiations skills.
Leadership skills
Decision making
Problem solving
Team building skills

Job Segment: Manager, Mechanical Engineer, QC, Engineer, Management, Engineering, Quality

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